Documents Required

Supporting documentation helps our specialist team assess your application. The type of document depends on your hardship reason.

Job loss or redundancy:

• Termination letter or redundancy notice from employer
• Last payslip showing final employment date

Medical emergency:

• Hospital admission or discharge summary
• Medical certificate from treating physician

Reduced income:

• Recent payslips showing reduced salary
• Letter from employer confirming reduced hours or pay cut

Family emergency or bereavement:

• Death certificate (if applicable)
• Any supporting correspondence

Documents can be submitted via email to hardship.support@icicibank.com or uploaded through the ICICI iMobile app. If the customer cannot provide documents immediately, the application can still be submitted — the specialist team will follow up within 48 hours.