The Disability Gateway includes a website, 1800 phone line and social media to help connect people to the information and services they need.
Website – disabilitygateway.gov.au
The Disability Gateway website has a search function that makes it easier for people to find relevant information and services. It uses the ‘Ask Izzy’ search platform to identify trusted providers that are nearby. The website is an accessible, welcoming and safe place, structured around 10 topics including income and finance, employment, aids and equipment, housing, transport, health and wellbeing, everyday living, education, leisure, rights and legal.
Phone line – 1800 643 787
The Disability Gateway phone line provides free, clear and fact-checked information and can transfer people directly to other support services if needed, like counselling or advocacy. The Disability Gateway phone line was previously called the Disability Information Helpline – the name has changed but the number remains the same.
If a person needs information in a language other than English, they can call the Translating and Interpreting Service on 131 450 and ask to be connected to the Disability Gateway. If a person is deaf or has a hearing or speech impairment, they can call the National Relay Service on 133 677 and ask to be connected to the Disability Gateway.
Social media – facebook.com/disabilitygateway
The Disability Gateway is available on Facebook – providing trusted information and news, and helping people with disability engage with the Disability Gateway and wider community.
The Disability Gateway’s social media presence provides information and news about topics and issues relevant for people with disability, as well as their families, carers, support workers, service providers and stakeholders.