Rent and payments

Rent is calculated based on the type of property you rent and the housing program, typically set as a proportion of a household’s income. Tenants living in community housing are usually eligible for Commonwealth Rent Assistance, which forms part of your rent amount. It is your responsibility to apply for this payment from Services Australia (Centrelink).

The rent for your home may be reviewed up to twice yearly. There may also be other charges related to your home, such as water usage. The preferred method for rent payments is by Centrepay Deduction through Centrelink, which is free for our customers. Rent must be paid two weeks in advance at all times. If you do not receive a Centrelink payment, you can instead pay your rent by internet banking transfer, direct debit or by going into a bank branch to make a direct deposit.

We are always here to help and if you start to get behind in payments and need to talk about anything affecting your ability to pay your rent, please reach out to us. If we notice you are behind, we’ll contact you to talk about the situation, discuss your options and provide support referral advice, if required.